FAQs FAQs – Candella

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FREE SHIPPING FOR ORDERS OVER $100 (US & CA)

Common Questions

Sand Candles FAQs

Yes, absolutely! We provide you with everything you need to start enjoying your Sand Candles. Each Sand Candle size comes with a sufficient number of wicks:

  • Discovery Size: Includes 6 x 7.5cm wicks
  • Classic Size: Includes 18 x 15cm wicks
  • Micro Events Size: Includes 45 x 15cm wicks
  • Regular Events Size: Includes 180 x 15cm wicks

If you ever need additional wicks, you can purchase themĀ here.

You can either dispose both the wax and the wick in a biodegradable bin or break apart the wax and place it underneath a new layer of Sand Candles for reusability.

Yes, our candles are made with vegan palm wax, fragrance oil, and cotton wicks.

Absolutely! While the fragrance may not be as strong as in regular candles due to the air pockets in the "sand," it will still fill your room with a lovely aroma.

Absolutely! We believe candles should come in all forms of colours, which is why we provide an in-house customization service.

Simply send us your colour vision, and we'll take care of the rest! Contact us today and let's bring your vision to life.

General FAQs

Yes, we offer local pick-up in Coquitlam! Simply select the pick-up option at checkout, and our team will contact you to arrange a convenient schedule for pick-up.

We only accept refunds for items that are in their original condition. If the item is opened or used, we cannot accept a return. To initiate the refund process, please email us at hello@livingwithcandella.com. Please be aware that the customer is responsible for the cost of return shipping. Once we receive and evaluate the returned item, we will issue a store credit for livingwithcandella.com.

Absolutely! We're based in Vancouver, BC, and we're here to fulfill all your candle needs for your event, from setup to takedown, we got it all.

Contact us today to get a quote!