Shipping policy

At Candella, we want every order to arrive beautifully and on time. Below you'll find our shipping rates, timelines, and return details for all sand candle and accessory orders.

Processing Time All orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day.

Canada

• Under $40 CAD — $12.50
• $40–$99.99 CAD — $18.00
• $100 CAD and over — FREE Standard Shipping

United States

• Under $28 USD — $12.00
• $28–$76.99 USD — $18.00
• $77–$134.99 USD — $22.00
• $135 USD and over — FREE Standard Shipping

All international rates are calculated at checkout based on your order total. Prices listed in CAD.

Order Tracking Once your order ships, you'll receive a confirmation email with your tracking information.

Returns & Refunds For full details on returns and refunds, please visit our Shipping & Return Page.

Questions? Reach out to us and we'll be happy to help.